What our Customers say...
A few weeks ago my neighbor had a messy sewer back-up and my husband and I remembered the green trucks in the driveway. The other day we woke up to no hot water and discovered our water heater had broke in the middle of the night. I called my insurance then my neighbor across the street and they both recommended SERVPRO of Paramus. We called and you guys didn't disappoint. Polite, professional and friendly. They knew what they were doing and made a stressful situation much less stressful. I also called my insurance agent to tell them to keep recommending you guys. Very appreciative for all you did.
Excellent company, Joe is professional and reliable, and EXTREMELY helpful! They are so organized and caring during this stressful situation.
We are very grateful for your fast response and the knowledge of your crew both on site and the office staff to help us get the ball rolling. We're first time homeowners, this was the first (hopefully last) tree to fall on our home. 10+ all the way down for us. Thanks again.
Keep up the good work! Staff was awesome and helped every step of the way! Start to finish this was a great experience. Amazing Customer Service!!!
Thank you all! Terrific staff from top to bottom. Wouldn't change a thing!
I never had so much water in my basement, especially from the sewer. It was overwhelming to look at. My plumber made the call for me and you guys showed up. Thank you to the entire crew who were polite, on time and had a great sense of humor. I found myself laughing with them in the face of a really disgusting basement. You guys really are the best. All 10's from my wife and I.
I just wanted to send you guys a note and say thank you, we just closed on the house last week and are settling in to our new home. I wanted to thank Tony, the office staff and the crew that did the work per the buyers IH report and passed inspection on the first try. Tony, when you looked at the estimate from the buyers "remediation company" you told me to calm down, take a breath and let you have a look. There estimate was over $26,000 which they said I could just take off the sale price. You came in and did the work (the crew was awesome!!!) and your invoice was $3427.88.
I would not hesitate to tell EVERYONE I speak to about my experience with SERVPRO of Northeast Bergen County/Paramus and recommend your company to EVERYONE. I hope we never need you guys at our new home, but knowing you're there if we do is comforting. THANK YOU! THANK YOU! THANK YOU!
All of the employees I had the pleasure of speaking to were knowledgeable, polite and extremely helpful. Thank you very much for making this problem as little of an inconvenience as possible. As far as what you can do to improve performance in the future? NOTHING-You guys did a fantastic job.
Throughout the process I remained impressed with the professionalism, kindness, diligence, communication and understanding from ALL levels of personnel at SERVPRO. Top notch group! Special thanks to Matt, Rick and Tony! Thank you for your kindness and compassion when I thought I was going crazy!!!
When I came home from visiting my son and found all that water in my basement I was frantic. I tried calling several people but got no help. My neighbor said to call SERVPRO of Paramus because they helped her after a hurricane. It was the best call I made. Three young men you sent arrived quickly and saved me. The men on site and the office staff helped me every day. I'm 84 and live alone. Thank you for all that you did for me.
Dear Tony, We would like to take a moment of your time to let you know that Matt is an absolute asset to the SERVPRO of Paramus/Northeast Bergen County. His compassion, kindness, knowledge, integrity and professionalism are to be commended. He made the emotional and difficult journey of restoring our home from a chimney fire easier to handle. In addition the cleaning was amazing! Thank you for your time. Dumont NJ
Your staff is extremely efficient, intelligent and courteous. This is the second time, hopefully the last that we have used SERVPRO of Paramus. Excellent service! Very satisfied!
Great job all around. Great care of our things
Jason and Mike were very great. Great job! All 10's
Excellent group of guys. Very professional! Great job!
We were in Florida at the time of the flood. They were so helpful. More than happy with the service. Thanks !!!
The staff and crew were courteous, professional and very helpful right down the line. The Best!
Mold was scary. I was out of my mind. You showed up and everything was okay again. Now I know what your commercial means; "LIKE IT NEVER EVEN HAPPENED". Thank you guys for saving the day for me and my kids.
The technicians were fantastic and very courteous.
I am very pleased with the service I received! Staff was prompt, professional and friendly. They helped make a terrible situation easier to deal with.
Thank you. You came highly recommended and you didn't disappoint. I'm sure these type of clean-ups are difficult but your crew were very professional and respectful to me and my family at a very difficult time. Thank you all so much.
Awesome service! Jeff was on call on the weekend. He was very professional and accommodating to our schedule.
Great crew and staff. Thank you for all your help during a tough time. Thank you for taking the time to salvage things that meant so much to us. Hard work very appreciated.
Knowledgeable, polite and very helpful
No recommendations. Everything was amazing!
Thank you for your quick response and great strategy to help keep me open while the work was being done. As a business owner I was dreading having to close for what I thought would be days. Closing for 2 hours instead was much better!!! Polite, professional, friendly and knowledgeable! Great guys! You're the best !!!
Thanks to the crew and office staff for all they did. Matt and Jay showed up and knew what needed to be done right away. And thank you to the office, you guys were great too. As far as what you need to improve, nothing. We would recommend you guys to anyone we know.
Thank you for showing up at 3 A.M. to board-up the windows. Your crew provided some calm to a hectic and horrible day. Only wish there was more for you guys to do but your quick response is appreciated.
Thank you for the great care your crew took with our belongings. They were very attentive to our needs and concerns. You have an excellent staff.
Crew was great. Woke up Saturday morning to a basement full of water. They arrived in less than two hours and did a great job. Friendly and professional company. Job well done. Wouldn't hesitate to recommend.
Jason, Kyle and Joe were extremely courteous and professional. Service is great!
Mike and I really appreciate everything SERVPRO has done helping us through this mess. You guys have been absolutely amazing!!!!! We have recommended you to so many people already. Thanks again.